Medical Record Requests
How to Request a Copy of Your Medical Record
To maintain patient confidentiality and assure compliance with federal and state privacy laws, health information may not be released without a patient’s written authorization (except as permitted by law). The Link & Option Center partners with Ensoftek | DrCloudEHR via Patient Portal for the release of medical information.
The information below describes the process of requesting medical records that you may have at The Link & Option Center. The steps involved depend on what records you want provided and/or for whom you want your records provided to.
To request your medical or billing records, please access your patient portal. To access your patient portal, please click the following link:
For additional support completing your form via patient portal:
Please contact our case management team via email at casemanagent@link-option.com or by phone at 708.331.8111.
In addition to completing your request for medical records via patient portal, you will also need to submit the following form:
Where to Send Your Completed Authorization Forms
Signed and completed authorization forms may be submitted in person, by fax or by mail.
In Person
Bring your form to The Link & Option Center located at 900 E. 162nd Street, Unit 102, South Holland, IL, 60473.
By Fax (with copy of ID)
Fax to: 708-331-8088
By Mail
The Link & Option Center ATTN: Medical Records 900 E. 162nd Street Unit 102 South Holland, IL, 60473
File Upload
You can upload your completed forms directly to our office by clicking this link.
Already submitted your request?
Get the Status of Your Release of Information Request
If you have completed a Release of Information Form and would like to inquire about the status of your request, please contact The Link & Option Center at 708-331-8111.
You need to specifically ask to include information about HIV testing, mental health, alcohol and/or drug use counseling when you ask for a copy of your medical record.
A licensed professional reviews all mental health records prior to release.
Your record may not be available if it has been more than 7 years since your last visit.
Stay connected to your care team
When you sign up for our 24/7 online Patient Portal, you can:
Conveniently request and view appointments
Access test results and health information
Pay or view your bills
Complete and print health forms
